About Support Tool

This app is capable of the following:
Timing setting to disable the supportable app overlay,
Task switching of supportable app.

Set-up
Please set up by the following procedure.

1. Turn on the switch on top-right corner in the screen of the "Support Tool".
2. Accessibility screen is opened. Please select the "Support Tool" item from the list.
3. Turn on the switch on the top-right corner.
4. "Use Support Tool?" dialog is displayed. Then choose OK button.

In Android 5.0 or later, an error may occur.
If an error occurs, install the "Alert Window Checker" from below, please stop the app that inhibit the activation.


Alert Window Checker
https://play.google.com/store/apps/details?id=jp.sfapps.alertwindowchecker

Setting Items
・Keyboard
If the keyboard is in use, supportable app overlay is disabled.

・Screen Pinning(Android 5.0 or later)
If the screen is pinned, supportable app overlay is disabled.

・System
If the system screen is detected, supportable app overlay is disabled.
Example: Recent apps screen, Notification screen, etc.

・App
If the specified app is detected, supportable app overlay is disabled.

・Sensor
If the sensor value is in the specified range, supportable app overlay is disabled.

・Task Swiching
The task of supportable app is switched.

About Accessibility
This app uses accessibility.
If you activate the accessibility, please confirm the explanation, agree, and activate it.

Additional Support Tool Information

Latest Version

2.4

Uploaded by

SFApps

Requires Android

Android v1075419546

Available on

Get Support Tool on Google Play

Category

TOOLS

Support Tool FAQ

1. What is the Support Tool?

The Support Tool is an application designed to assist users with various queries related to our services and products.

2. How do I create a support ticket?

To create a support ticket, log in to your account, navigate to the support section, and fill out the required information in the ticket form.

3. What issues can I report using the Support Tool?

You can report technical issues, billing inquiries, account problems, and feedback related to our services.

4. How long does it take to receive a response to my ticket?

Typically, you will receive a response within 24-48 hours during business days.

5. Can I track the status of my support ticket?

Yes, you can track the status of your support ticket by logging into your account and reviewing the ticket history in the support section.

6. Is there a mobile version of the Support Tool?

Yes, the Support Tool is accessible through mobile devices via our responsive web application.

7. What should I do if I forgot my password?

If you forgot your password, click on the 'Forgot Password' link on the login page and follow the instructions to reset it.

8. Are there any FAQs related to billing issues?

Yes, you can find specific FAQs related to billing issues in the dedicated billing support section of the tool.

9. How can I provide feedback about the Support Tool?

You can provide feedback by submitting a ticket under the feedback category or using the feedback form provided on the website.

10. Can I edit my support ticket after submitting it?

Yes, you can edit your support ticket within a specified time frame after submitting it.

Support Tool User Reviews

F
FrequentUser
2024-09-06
5
0
I found the FAQs to be very helpful and easy to understand.
H
HappyCustomer
2024-09-07
2
0
It's great to have a tool like this for support. Very efficient!
T
TechGuru
2024-09-08
2
0
I love the user-friendly interface of the Support Tool!
C
CustomerServicePro
2024-09-12
5
0
I appreciate how fast the response times are. Keep it up!
U
User123
2024-09-15
1
0
The Support Tool really helped me resolve my issues quickly.
N
NewUser
2024-09-17
5
0
As a new user, I found this tool very intuitive. Thanks for making it simple!

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